- Shipping Policy
PHILLIP ROCKE GRAND RESERVE is an ultra premium, top-shelf e-liquid made in small batches with high-quality ingredients directly sourced from their origin. The Grand Reserve carries an exquisite flavor profile that is unparalleled by any other flavor in existence today. Crème de la Crème is a well-mannered celebration of a wonderfully aromatic hazelnut cream, with a mild hint of coffee. Made with the extract of real Arabica coffee beans and all natural flavorings, the Grand Reserve is meticulously blended, then aged & steeped in reclaimed brandy barrels for 2 and 1/2 months before bottling, giving it a taste and finish that creates one of the finest vaping experiences on the planet, hands-down.
Our online store is open for business and shipping out orders regularly. Due to COVID-19, USPS & Fedex are experiencing delays in scanning and transporting some shipments. You may experience longer delivery times than you are used to receiving. We do apologize for this inconvenience, but these transit delays are beyond our control and we request your patience during this time. Please contact your local carrier for updates in regard to their service delays.
All orders have a processing time of 24-48 hours, regardless of shipping method selected, with most orders processed in 24 hours. We strive to ship orders as quickly as possible, with processing priority given to customers that selected paid shipping. Orders placed on weekends or holidays, will not be processed until the following business day. After processing, tracking information will automatically be sent via email or text, as entered on the order when placed. All shipping transit times are estimated and counted in business days, (Mon-Fri). Pick-up day is counted as Day 0.
We offer free shipping on all orders over $75.
ORDER TRACKING and LATE SHIPMENTS
While we strive to offer the most expedient and reliable service, Vape4style cannot guarantee transit and delivery times. Due to the high volume of packages that USPS receives, please keep in mind that tracking information may not update for several days. This does not mean your package is not moving, they may have missed a scan at one of the locations along the way. Your package scans may not update until it has reached your local USPS sorting facility or post office. These errors and delays are not the responsibility of Vape4style. All delivery issues should be addressed with your local post office. USPS offers generally reliable service at a low cost, however they can and will occasionally delay or misroute the package. Unfortunately, these errors are beyond our control and we have no ability to correct. We will do our best to help you with any information needed when contacting USPS, but it is the customer’s responsibility to resolve the issue. For more information, contact your carrier directly or USPS at:
USPS® Customer Service
Call 1-800-ASK-USPS® (1-800-275-8777) to file a claim
Hours of Operation
Monday - Friday 8 AM - 8:30 PM ET
Saturday 8 AM - 6 PM ET
LOST and UNDELIVERED PACKAGES
Lost or undelivered packages are not the responsibility of Vape4style, and any issues arising from unreceived packages must be resolved by the customer. Please note that erroneous and incomplete address submissions will cause delays and other issues that will impact the success shipment of your order. We will not reship the order until it has been returned to us by the carrier and the customer has paid for the cost to reship the package.
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.